STATIONERY Q & A

here ARE THE answers to SOME commonly asked QUESTIONS. If there is anything we haven’t covered, please don’t hesitate to CONTACT us.

 
 

DO YOU HAVE A STUDIO WE CAN VISIT?
Not at the moment. We vacated our studio space at The Nook Gallery & Studios in March 2018, prior to going on maternity leave and now work out of our home-based studio in Mount Martha. If you would like to meet or view some samples, please book a consultation.

HOW DOES THE WHOLE PROCESS WORK?
You can find more information about our personalised process here.

HOW MUCH SHOULD I EXPECT TO PAY FOR CUSTOM WEDDING INVITATIONS?
As each custom project is just as unique as the wedding it will announce, we do quote on a job by job basis, so please fill out our request a quote form to give us some detail about what you’re after. We can then provide an estimate and work with you to adjust your selections until we reach a price point that suits your budget.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We usually allow 6 to 8 weeks. Around 3-4 weeks for your invitations to be briefed, designed and approved plus another 2-3 weeks from the approval date for them to be printed and delivered to your door step. Please note, this is from the time your deposit is paid and you have provided all of the details and information we require to make a start, not from the time of your enquiry.  

I NEED MY INVITATIONS YESTERDAY. DO YOU OFFER RUSH ORDERS?
If you are in a hurry, simply get in touch and we will see what we can do for you. Depending on our workload at the time there may be a surcharge of up to 10% to place your order ahead of others in the queue.

DO YOU HAVE A MINIMUM SPEND OR QUANTITY?
No we don’t, but please keep in mind small quantities will have a higher per item cost, so are not always as cost effective.

WHAT PRINTING OPTIONS DO YOU OFFER?
We can print using lots of different methods. Digital printing is our standard, but we can also offer specialty techniques such as white ink, gold or silver ink, letterpress, foiling, laser cutting and embossing as well as die cutting and large format. We use a number of local printers for production, each with their own strengths, we can recommend different paper stocks in various weights and colours and can combine one or more of the above techniques.

HOW MANY INVITATIONS SHOULD I ORDER?
The number of invitations you need won’t be the same as the number of guests you have as you only need to send one invitation per household or couple. As a general rule though, always order 10-15% more than your required quantity. Guest lists have away of creeping up at the last minute and the cost of ordering more as part of your initial order is far less than the cost of ordering a small number at a later date, especially if you’re using specialty printing techniques. 

I NEED HELP WITH WORDING / ETIQUETTE, DO YOU HAVE ANY SUGGESTIONS?
Of course! The way you deliver your message is so important when it comes to setting the tone for your wedding. Traditional, unusual or somewhere in between, we’re more than happy to work with you to help write your invitation wording and match it to the style of wedding you wish to announce. 

I FOUND THIS INVITATION I REALLY LIKE, CAN YOU CREATE MINE EXACTLY THE SAME?
No, we do not simply copy other people’s designs, so please don’t ask us to. Examples of what you like are great to steer us in the right direction, but we’ll use them purely for inspiration and design something completely original for you.

CAN YOU PERSONALISE MY INVITATIONS WITH MY GUESTS’ NAMES?
Yes, we can personalise any item of stationery granted that it is being printed digitally. This may incur an additional cost and we will need you to supply us with a spreadsheet containing the names of your guests exactly as you would like them to appear, so we can merge them in. 

WILL YOU PROOFREAD MY WORDING FOR ME?
We will happily point out anything we think may be incorrect, but no one knows the details of your wedding or how to spell your fiancés name more intimately than you do, so it’s your responsibility to make sure everything is correct. We ask that you check, double check, then check again. Then get your fiancé/mum/friend/neighbour to check. We take no responsibility for errors found once you have approved your artwork. 

CAN I PRINT MY INVITATIONS MYSELF?
No, we do not offer digital files for DIY printing. We want to ensure that you are receiving a high quality product and the only way we can do that is to have full control over production. The digital files we create are not included in your order and are not available for purchase. All design and artwork remains copyright of Love Carli.

DO MY INVITATIONS COME ASSEMBLED?
We find most couples love to do this part themselves, so we don’t assemble your invitations. Instead we ship them flat with each element grouped together. This protects the stationery and is more cost effective to post. If you would like us to assemble your invitations for you, we can do so for an additional cost. 

HOW ARE MY INVITATIONS DELIVERED AND HOW MUCH WILL IT COST? 
Your invitations are wrapped nicely and sent with love via Australia Post. We insure them for peace of mind and provide a tracking number so you can track them all the way to the safety of your house/work. Your postage and handling cost will depend on the size and weight of your order. We will quote accordingly and the cost will appear on your final invoice. If you are local, pick up can also be arranged. 

UNFORTUNATELY I NEED TO CANCEL MY ORDER, DO I GET MY DEPOSIT BACK?
We’re sorry you need to cancel your order. The refund of your deposit will depend on what stage your order is at. If we have not begun work on your invitations, then the deposit will be refunded in full. If we have begun the design process, your deposit will be forfeited to reflect the time already spent. If the job is already at the printers or has been completed, cancellation is not an option and full payment is required.

WHAT IS YOUR RETURN POLICY?
Due to the custom nature of your stationery, returns and exchanges are not accepted.

DO YOU DESIGN STATIONERY FOR OTHER EVENTS?
Yes! We love a good party just as much as we love paper so we will happily take any opportunity to combine the two by creating custom stationery for any celebration. Whether it’s a birthday, anniversary, baptism, engagement, shower or tea, we will create something that will help set the tone and make your event that extra bit special.